Workflow Re-Engineering Through Process Performance Diagrams (PPD):
Issues arising from the presence or absence of technology within an organization are often symptomatic of a flawed, outdated, or cumbersome workflow process. The professional staff of HealthWare Consulting is extremely skilled at analysis of an organization’s existing flow of day-to-day processes, including discovery of the organization’s foundational aspects which differentiate them from others in the industry. We recommend this initial step is undertaken in an effort to identify good quality/working areas, as well as redundant and/or inefficient areas, within the care delivery or business workflow that exist.
The Process Performance Diagram (PPD) creates clear, concise visual representations of the BEFORE processes in an effort to call attention to problem areas in need of re-tooling via software automation or specific process adjustments.
The vendor products in the market are vastly different from one another in terms of feature/function and technology. The “discovery” diagrams created above allow you to identify specifically what is needed from the software prior to the detailed vendor reviews, which greatly eases the review process and allows for a more targeted, focused selection.
Clear, current knowledge of the features and functions found within the software, along with careful preservation of the valuable processes, Compliance Standards and Decision Support Metrics critical to the organization, result in a clear depiction of the organization’s AFTER flow of day-to-day processes, to be utilized as the “Blueprint for Success”.
Benefits of the Process Performance Analyses and Diagrams- The visual representation of an organization’s existing workflow process acts as visual ammunition to incite necessary change and assists in the prioritization of issue resolution.
- Highlights manual processes that could be automated by maximizing use of software systems, as well as those incapable of being automated, thus supporting need for a new software product.
- Acknowledges areas in need of modification prior to/in preparation for new software system configuration and implementation.
- It provides a context for managing the complexity of health care delivery and a structure for organizing the work at hand
- Assists staff with maintaining focus during the automation/implementation process
- Avoids confusion and ambiguity through the steps of the automation project by providing a clear forecast to the end users and stakeholders of the vision.
Example of Admission Process PPD (After Automation) Click on magnifying glass to bring to full view